Privacy Policy

1. Who we are

MNB World (also referred to as MNB World Shop and MNB Marketplace) is the operator of the online marketplace at mnbworld.shop. We act as the data controller for information collected through the Platform.

For privacy questions, contact us through the support channel in your dashboard.

2. Information we collect

Account information: email address, display name, password hash, profile photo, role preferences and verification documents when you choose to verify as a seller.

Transaction information: listings, orders, wallet balance, deposits, withdrawals, shipping addresses, chat messages, dispute evidence and reviews.

Device and usage information: browser type, IP address, pages visited, and cookie/local storage data used to keep you signed in and remember your preferences.

3. How we use your information

To provide and operate the marketplace: creating accounts, processing orders, holding and releasing escrow funds, facilitating shipping and handling disputes.

To verify identity and protect the platform: fraud prevention, risk scoring, seller verification, and enforcing our Terms and Conditions.

To communicate with you: transaction updates, support messages, security alerts, and optional marketing notifications where you have agreed to receive them.

4. How we share information

We do not sell your personal data. We share data only when necessary: with payment and shipping providers to complete transactions, with moderators to resolve disputes, and with authorities when required by law.

Public profile information (such as your display name and seller store) is visible to other users as part of using the marketplace.

5. Cookies and tracking

We use strictly necessary cookies for sign-in and session security, preference cookies for choices like the cookie banner, and analytics cookies to improve the platform. You can manage optional cookies through the cookie banner or your browser settings.

For details, see our Cookie Policy.

6. Data security

We encrypt data in transit, use industry-standard authentication, restrict access to staff who need it, and keep financial operations on secure server-side functions. No system is completely secure, and we encourage you to use a strong password and keep your account details safe.

7. Data retention

We keep your account and transaction data for as long as your account is active and for a reasonable period afterwards to comply with legal, tax and dispute-resolution requirements. Some anonymised data may be kept for analytics.

8. Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal data, or to receive a copy of it. You can update most account data from your dashboard; for other requests contact support.

9. Children's privacy

The Platform is not intended for users under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us to have it removed.

10. Changes to this policy

We may update this Privacy Policy from time to time. Continued use of the Platform after changes means you accept the updated policy.